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About us

 

NAME ORIGIN

T/BOA comes from the name Titanoboa - the largest serpent ever known to have inhabited the earth. The average titanoboa was estimated to be 50 feet long and weigh up to 2500 pounds. By comparison, the average anaconda is only 10 - 15 feet long.

BRAND MISSION

Founded in 2013, T/BOA prides itself in its materials and craftsmanship. We employ the use of technical fabrics from famous companies like Schoeller of Switzerland and even use ultra fine merino wool in our beanies because these fabrics represent some of the most sustainable and performance driven fabrics in the world. We believe a brand name should mean something and should be a promise of higher quality and not simply a higher price. In doing so, we have a direct to consumer pricing system which allows us to sell high end technical apparel and equipment at much lower prices and with higher end materials than our competitors.

SUSTAINABILITY

Born in Ventura County with the backdrop of the Santa Monica Mountains to the west and the Los Padres National Forest to the North, our brand focus is based off of the sustainability to our local environment and to the end consumer. All of our base and mid-layer products are constructed using merino wool. Our mid-layer and outer layer fabrics are only sourced from environmentally sustainable and Bluesign approved textile mills.

 

 

 

WARRANTY AND RETURNS

All T/BOA products are covered by a 1 year limited warranty.

Excluded from coverage under T/BOA's 1 year warranty are the following:

  • Products not purchased from T/BOA or from an authorized T/BOA dealer.
  • Damage resulting from abuse or misuse.
  • Damage resulting from extended wear and tear.
  • Damage resulting from tampering or a customer modification.
  • Damage resulting from exposure to a caustic substance.
  • Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you).

This warranty is the exclusive warranty provided by T/BOA relating to the Product and, to the maximum extent permitted by law, T/BOA disclaims all other express or implied warranties.

T/BOA CUSTOMER RETURNS: T/BOA offers a 30 day return window from the date of first attempted delivery in which only Trinity Tactical brand products purchased directly from Trinity Tactical may be returned. For all returns not resulting in the purchase of a defective item the customer must contact support@tboaoutdoor.com where they will receive the proper RA (return authorization) number and must pay for return shipping. 

Products purchased through dealers and distributors that are free of defect must be returned to the authorized dealer from which they were purchased.

SHIPPING: T/BOA ships all packages via FedEx and USPS. All customer orders will ship free anywhere in the continental United States unless otherwise noted. All in stock items will ship within 1-2 business days of payment clearance.

CANCELLATIONS: All orders may be cancelled prior to the time they ship. Any order that is cancelled after it is in transit may still be returned but the buyer will be responsible for all fees associated with return shipping. All items that are cancelled after shipment are bound by the same terms and timeframe as a return - 14 days from the date of first attempted delivery for 3rd Party products and 30 days from the first date of attempted delivery for T/BOA brand products. In all cases the product must be unopened, untampered and in its original/new condition.

PRIVACY PROTECTION: What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature

To send periodic emails: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? We do not use cookies.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links: Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance: Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Account' page.

Childrens Online Privacy Protection Act Compliance: We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Furthermore, anyone who is under the age of 13 must use this website only in conjunction with their parents or legal guardians.

Online Privacy Policy Only: This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent: By using our site, you consent to our website privacy policy as stated on this page.

Changes to our Privacy Policy: If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us: If there are any questions regarding this privacy policy you may contact us using the information below.

www.tboaoutdoor.com
support@tboaoutdoor.com
(805) 498-7593

If you have any questions regarding any of T/BOA's policies and procedures listed above, please contact: support@tboaoutdoor.com

 

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